Shipping policy

Last Updated: 4 June 2026

Thank you for choosing GT3Designs.

Because GT3Designs products are custom made-to-order, personalized, and printed on demand based on the customer’s selected vehicle model, mount type, lettering, color, magnet design, charger option, cable option, and other selected specifications, our fulfillment process includes both a Production Phase and a Shipping/Transit Phase.

Please review our shipping terms, timelines, and responsibilities carefully before completing your order.

1. Order Processing & Production Timeline

Because all GT3Designs mounts and components are built specifically for each customer, orders are not shipped immediately.

Production Time: It typically takes 2 to 3 business days to prepare, 3D print, finish, assemble, and quality-check your order.

Courier Handover: Completed orders are usually handed over to our logistics shipping partner on the following business day after production is finalized.

Business days in Kuwait are Sunday through Thursday and do not include Fridays, Saturdays, or official public holidays.

Production and fulfillment timelines are estimates only and may vary depending on order volume, customization complexity, material availability, quality control requirements, public holidays, or circumstances outside our control.

2. Shipping Methods & Estimated Delivery Timelines

Local and international logistics for GT3Designs are managed through our shipping partner, TransCrate. TransCrate handles local distribution directly and may select the carrier it considers most suitable for regional and international deliveries.

Destination Carrier Options Estimated Transit Time
Kuwait TransCrate Local Network 24 to 48 hours
GCC Region FedEx, Aramex, DHL, or another available carrier 3 to 5 business days
International FedEx, Aramex, DHL, or another available carrier 5 to 10 business days

Transit times are estimates provided by the carriers and begin after the production phase is complete and the courier has scanned the package.

GT3Designs is not responsible for unexpected transit delays caused by courier disruptions, customs clearance, weather, holidays, incorrect shipping information, failed delivery attempts, destination-country restrictions, or other circumstances outside our control.

3. Tracking Your Shipment

Once TransCrate processes your package and logs it into the carrier network, tracking information will be activated.

Shopify Updates: We will upload the official tracking link to your Shopify order profile where available. You may receive an automated shipping confirmation email containing this link.

SMS Notifications: If your mobile number is included in the shipping manifest, you may receive automated SMS alerts from the carrier with delivery status updates.

Tracking updates are controlled by the courier and may take time to appear after the package is handed over.

4. Customs, Duties, and Import Taxes

For all orders shipped outside the State of Kuwait, including GCC and international destinations, the customer is responsible for paying any customs duties, import taxes, VAT, brokerage fees, administrative clearance charges, or other charges imposed by the destination country.

These charges are determined by the destination country’s customs authorities and are outside the control of GT3Designs, TransCrate, and the selected courier.

These charges are not included in the product price or shipping cost unless clearly stated otherwise.

If a shipment is refused, delayed, returned, or abandoned because the customer refuses or fails to pay customs duties, taxes, VAT, brokerage fees, clearance charges, or other destination-country charges, the customer remains responsible for the original production cost, shipping cost, return cost, customs cost, and any related charges, unless otherwise required by applicable law.

Because GT3Designs products are custom made-to-order and printed on demand, refused or abandoned shipments may not be eligible for refund under our Custom-Made Exception, except where required by applicable law.

5. Customer Responsibility: Address Accuracy and Failed Deliveries

The customer is responsible for providing complete, accurate, and functional shipping information, including the correct block, street, house or building number, city, postal code where applicable, country, and valid mobile phone number.

If a delivery fails, is delayed, is misrouted, is returned, or cannot be completed because the customer provided incorrect or incomplete shipping details, the customer may be responsible for any additional return shipping, re-delivery, replacement, or production costs.

Couriers may attempt to contact the customer to schedule or complete delivery. If a package is returned to GT3Designs or our shipping partner because the customer did not respond to courier calls, missed delivery attempts, refused delivery, or failed to provide required delivery information, the customer may be required to pay the cost of re-shipping the package before it can be sent out again.

6. Damaged or Lost Packages in Transit

GT3Designs takes care in packing custom components for shipping. However, packages may occasionally be damaged, delayed, or lost during transit due to courier handling or circumstances outside our control.

If your item arrives damaged during shipping or delivery, please notify us as soon as possible. For transit damage, we recommend notifying us within 48 hours of delivery and providing photos of the damaged packaging and product. This helps us review the issue quickly and submit a carrier or insurance claim where applicable.

Please provide:

  • Your order number

  • Clear photos or videos showing the damaged product

  • Clear photos of the exterior shipping box or packaging

  • A description of the issue

  • Any courier damage report, if available

Confirmed transit damage will be handled in accordance with Section 3 of our Return & Refund Policy. Depending on the circumstances and applicable law, GT3Designs may offer a replacement part, replacement product, repair or adjustment guidance, exchange, store credit if agreed with the customer, or refund where legally required or appropriate.

If a package is confirmed lost by the courier, GT3Designs will work with TransCrate and the selected carrier to investigate the issue and determine the appropriate resolution.

7. Relationship with Other Policies

This Shipping Policy forms part of and should be read together with our Terms of Service and Return & Refund Policy.

If any part of this Shipping Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

8. Contact Us

For any questions regarding your order status, shipping rates, tracking information, or modifying an address before production or shipment begins, please contact us at:

Email: info@gt3designs.com
Website: www.GT3Designs.com